Order Tracking
Your order is on the way to you!
Your order has been shipped with Canada Post Lettermail, our low-impact shipping option that delivers directly to your mailbox.
Because of how Canada Post handles lettermail, tracking is not available for this service. While you won’t see tracking updates, rest assured — your order is on its way and typically arrives within the estimated delivery window below.
Shipping FAQ
How can I track my order?
Canada Post does not provide online tracking for lettermail shipments, so there won’t be a tracking number associated with your order.
Your order has already left our facility and is currently making its way to you. Most lettermail orders arrive without issue, and we recommend allowing the full delivery window before reaching out.
When will I receive my order?
Canada: Standard Delivery time is approximately 4-6 business days after receiving your shipping email confirmation. During busy periods, please allow up to 10 business days for delivery.
USA: Standard Delivery time is approximately 5-8 business days after receiving your shipping email confirmation. During busy periods, please allow up to 14 business days for delivery.
International: Standard Delivery time is approximately 5-14 business days after receiving your shipping email confirmation.
Delivery times may vary slightly by region.
Why do you use lettermail?
Lettermail allows us to:
- Keep shipping costs low (we pass those savings on to you!)
- Reduce packaging and environmental impact
- Deliver securely to your mailbox without missed deliveries
It’s a simple, reliable option for small and lightweight orders to anywhere in Canada.
What if my order hasn’t arrived?
If you haven't already, it might be worth checking your Community Mailbox or local Post Office. Sometimes deliveries end up there without notice.
If your order hasn’t arrived after a reasonable delivery window, please don’t worry — just reach out to our support team. We’re always happy to help and will make things right if needed!