Refund policy

If you don't 100% love Also Green products, just email us and we'll refund you within 60 days from the date of purchase.

To start a return, you can contact us at support@also.green with your Order Number and the Reason for Return. We may ask you to return the unused product(s) — Also Green donates all unused products to local charities in Canada. Please note: customers are responsible for return shipping costs. Refunds apply to the product purchase price only.

We are unable to provide cancellations or changes to orders marked as "Pre-order" once they have been placed.

You can always contact us for any return question at support@also.green.

Exchanges

In the unlikely event you receive damaged or defective items, please email us at support@also.green with the subject line "Return: Damage or Defected item” and include your Order Number along with a photo of the issue, and we will promptly investigate and, if necessary, send you a replacement product.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

You’ll be refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@also.green.