Refund policy

Our 60-Day Money-Back Guarantee

If you don't 100% love your Also Green products, let us know within 60 days of purchase and we'll make it right.

To receive a refund under our 60-day guarantee, the product must be returned to us. Refund requests submitted more than 60 days after purchase are not eligible for our money-back guarantee and will not be processed.

Unused products returned to us are donated to local charities in Canada whenever possible.

Customers are responsible for return shipping costs. Refunds apply to the product purchase price only and do not include original shipping costs.

Damaged or Defective Products

We want you to receive your order in perfect condition. If your product arrives damaged or defective, please email support@also.green with your order number and a photo of the issue. We'll review the issue and work with you to determine the best solution, which may include a replacement or refund.

Order Cancellations

If you need to cancel or make changes to an order, please contact us as soon as possible. Our warehouse team ships orders every day, including weekends, so we may not always be able to process a request before your order is processed or shipped.

Pre-orders cannot be cancelled or changed once the order has been placed.

Subscription Orders

Subscription orders are automatically processed according to the delivery schedule selected in Your Account. If you no longer want an upcoming subscription order, please skip, reschedule, or cancel it through Your Account before the order is processed. If a subscription order has already been processed or shipped, we cannot guarantee a cancellation or refund. You can manage your subscription, including your next delivery date and delivery frequency, through Your Account.

Refunds

Once your refund has been approved, it will be issued to your original payment method within 3–7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account. If you have not received your refund after this timeframe, please contact us at support@also.green and we'll be happy to look into it.

Exchanges

Need a different scent? We’re happy to help with a swap. For scent changes within the same product, the original product must be returned to our warehouse before we can send the replacement. Customers are responsible for return shipping costs.

For exchanges between different products, we don’t process direct exchanges. The original product must be returned to our warehouse and, once received and approved, we’ll issue a refund for the eligible product purchase. You can then place a new order for the product you’d like.

Please contact support@also.green with your order number before sending anything back so we can provide return instructions.

European Union 14-Day Right of Withdrawal

For orders shipped to the European Union, customers may have additional rights under applicable consumer protection laws, including a 14-day right to cancel certain purchases. These rights apply regardless of our 60-day money-back guarantee.

If you are located in the EU and would like to exercise a statutory right of withdrawal, please contact support@also.green and we'll provide the appropriate instructions.

Questions?

If you have any questions about returns, refunds, or damaged products, we're happy to help. Email us at support@also.green.