Cancellation policy

How Auto-Ship Works

Save more, bundle more, and never run out of your everyday essentials. Auto-Ship makes it easy to build a bundle of your favourite Also Green products and enjoy greater savings the more you bundle. Choose what you need, select how often you’d like it delivered, and we’ll take care of the rest.

Your subscription automatically renews according to the delivery schedule selected in Your Account, so you can enjoy your favourites without having to remember to reorder.

Managing Your Subscription

You have the flexibility and ability to manage your subscription at any time. Update your products, change your delivery frequency, skip an order, reschedule your next delivery, or cancel your subscription directly through Your Account.

If you no longer want an upcoming order, you can skip, reschedule, or cancel your subscription through Your Account before the order is processed. Changes to your subscription take effect immediately, while shipping address updates will apply to your next eligible order.

If you need to make a change and cannot access your account, please contact us as soon as possible. Our warehouse team ships orders every day, including weekends, so we may not always be able to process a request before your order is processed or shipped.

Subscription Renewals

When your subscription renews, your order will be processed according to the schedule selected in Your Account. You’ll receive a shipping confirmation as soon as your order ships, so you’ll know when your order is on its way. If the order has already been processed or shipped, we cannot guarantee that it can be cancelled or refunded.

Subscription Cancellations

You can cancel your Auto-Ship subscription at any time through Your Account. Cancelling your subscription will prevent future scheduled orders from being processed, but does not automatically cancel an order that has already been processed or shipped.

Subscription Order Refunds

Subscription orders are subject to our Refund Policy, including our 60-day Money-Back Guarantee. If the order is eligible under our 60-Day Money-Back Guarantee, the product must be returned to us before a refund can be issued.

Questions?

Need help managing your Auto-Ship subscription? We're happy to help.

Email us at support@also.green, or manage your subscription directly through Your Account.