Shipping policy
We ship from Canada. We proudly pack and ship all orders from BC and Ontario.
Delivery Times
Canada: 4-6 business days
USA: 4-8 business days
International: 5-14 business days
Orders are typically processed within 1–2 business days. Your delivery timeline begins once your order has been shipped and you receive your shipping confirmation. Delivery estimates are provided by the carrier and are not guaranteed. Delays can occasionally occur due to weather, high shipping volumes, service disruptions, or other circumstances outside of our control.
For US and international orders, customs processing is an additional step that’s outside of Also Green’s control and may occasionally add time to the original delivery estimate. We’ll always do our best to get your order to you as quickly as possible, and we appreciate your patience if customs causes an unexpected delay.
Duties and Import Fees
Depending on your country, customs authorities may assess duties, import taxes, or carrier brokerage fees on your order at the time of delivery. These charges are determined by your local customs agency — not Also Green — and are the responsibility of the customer. We are unable to cover or reimburse these costs.
- Canada: Orders ship domestically, so no import duties apply.
- USA: Depending on the order and applicable customs regulations, duties, taxes, or other import fees may apply.
- International: Import fees vary by country and are set by your local customs authority.
Refused Deliveries
If a package is refused at delivery, including due to unexpected duties or import fees, any return shipping costs or customs charges incurred may be deducted from your refund where permitted by applicable law.
Why don’t I have a tracking link?
Some smaller orders are shipped using Canada Post Lettermail, which is an efficient and reliable option for lightweight orders. This service does not include tracking, so you won’t receive a tracking link or delivery updates for these orders. If your order was sent by Lettermail, it will arrive in your mailbox like regular mail. Delivery times for Lettermail are not guaranteed and may take longer for remote areas. Learn more about our low-impact shipping option: here
Lost Deliveries
If your package has not arrived within the expected delivery window, please contact us and we'll be happy to look into it. For tracked shipments, we'll work with the carrier to investigate the package and determine the best next step. Carrier investigations may take several business days, and we appreciate your patience while we work through the process.
Misdeliveries
If your order is marked as delivered but you haven’t received it, please contact us within 2 business days of the delivery date so we can look into it with the carrier. We recommend checking around your property, with neighbours, or in any safe-drop locations first, as packages can sometimes be left in unexpected places. For misdeliveries reported more than 2 business days after delivery, we cannot guarantee a replacement.
Shipping Address
Please review your shipping address carefully before completing your order and again after checkout to make sure everything is correct. Also Green is not responsible for delays, lost packages, or additional carrier fees resulting from an incorrect or incomplete address.
If you need to update the shipping address for a subscription order, please do so through Your Account before the order is processed.
Auto-Ship Deliveries
Once a subscription order has been processed or shipped, we’re unable to make changes or cancel that order. Our warehouse team ships orders every day, including weekends, so we may not always be able to process an address change or cancellation before your order ships.
Change requests submitted to our team may take 1–2 business days to process. The easiest way to pause, skip, or cancel your subscription is directly through Your Account — changes made there take effect immediately. See our Subscription Policy for full details.